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All prices are inclusive of GST where applicable.
All orders made via Master Builders NSW online shop will incur a flat rate postage and handling fee of $3.95 (including GST) for standard postage and $8.95 (including GST) for express postage.Shipping is available within Australia only.
Refunds for goods will be made in accordance with the Trade Practices Act 1974. You may seek a refund if goods:
You are not entitled to a refund if you simply change your mind, so please choose carefully. The goods must be returned in their original condition and packaging, along with proof of purchase, within 20 days of receipt. You must keep the original receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. Unless damaged or faulty, we do not refund the following items:
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A credit may be offered at our discretion.
Payment of refunds will be made to your credit card or in the form of a cheque, depending on when the request for refund is received. All cheque refunds are processed in Sydney and may take up to two weeks.
If an item arrives damaged, please advise us immediately on (02) 8586 3555 or email firstname.lastname@example.org, and then return the damaged item to: Master Builders NSW Private Bag 9 Broadway NSW 2007 Once we have viewed any damage you will be sent a replacement item freight free. If there are any delays in sending a replacement item we will contact you.
If you have finalised your order but wish to cancel it, please call the Master Builders NSW Shop on (02) 8586 3517 or email email@example.com. Note: if your order has already been processed or dispatched it is unable to be cancelled.
02 8586 3555