Jake communicates with his team clearly and effectively.  He treats each team member with respect and gives clear directions to subordinates as required.  Jake also makes it clear if he does not understand how to do something if there is a complication with a task or a problem has arisen.
Furthermore, instead of raising a problem, he will do his best to raise a problem with a solution and the best way to implement this solution.
Clients have praised Jake in the past about his polite and positive attitude, his excellent skills in customer service and skills explaining technical concepts to them in a simple way.